All Products

• System Status
• What is the difference between an Account Owner and a Device User?
• Can I be tracked at all times through my device?
• Can I have alerts go to different Contacts based on the Device User?
• Do I need a smartphone?
• Do I need to leave my location services active all the time?

See all 25 articles

• What do I do for an accidental Red Alert?
• Commands for the text message system
• How do I delete audio from an Alert?
• How to find your device IMEI
• How to start a Check-in or Alert
• How to reset account passwords or Alert PINs

See all 18 articles

• "This phone number is already in use" when trying to set up account
• I don't hear the professional monitoring service when I start a Red Alert
• There is a "create password" message on top of my keyboard during setup
• URLs in notifications do not open app
• Why am I not receiving notifications?
• Why did my alert take so long to send?

See all 9 articles