How long are alert recordings and Check-in history available? Follow
Account Owners can see a list of Check-ins with location in address if available or latitude and longitude in the Check-ins & Alerts screen for 14 days.
Account Owners and Contacts can follow the map links in notification texts and emails indefinitely.
An Account Owner has full access to all Alerts sent by devices connected to their account within the last 14 days through the partner app or on the web.
Contacts have full access to Alerts that are open or closed within the last 4 hours by following the notification text and email links.
To view the list of recent Check-ins and Alerts as an Account Owner:
- Open the partner app
- Tap the Menu button
- Tap Alerts & Check-ins
- Scroll down to the desired event
- Tap an Alert to view details like times the Alert was opened and closed, final location when the Alert was closed, chat history, and Contacts who viewed the alert. Check-ins are listed with the Device User's name, location, and time of Check-in and cannot be opened.