How to start a Check-in or Alert Follow

Once your device is set up and connected, Check-ins and Alerts are simple to send.

Check-in:

Press the alert button on the front of the device once. A single, quick press is all you need to complete a Check-in.You may see the Connection LED and Location LED light up. The device will vibe to confirm the Check-in was sent. After a few moments, you will hear chimes, which indicates the Check-in was delivered to your Contacts.  

Yellow Alert:

Press the alert button on the front of the device twice quickly. The device will vibe to confirm the Yellow Alert was sent and the Alert LED will turn on solid yellow. You may also see the Connection LED and Location LED light up. You will feel additional vibes as each designated Contact views the alert.

To close a Yellow Alert from the device, press the button once then immediately press and hold until you feel a long vibe and the Alert LED turns off.

Red Alert: 

Press the alert button on the front of the device three times quickly. The device will vibe to confirm the Red Alert was sent and the Alert LED will turn on solid red. You may also see the Connection LED and Location LED light up. You will feel additional vibes as each designated Contact views the alert, including the professional monitoring service. If emergency personnel are dispatched by the professional monitoring service, you will feel 4 quick vibes.

To close a Red Alert from the device, press the button once then immediately press and hold until you feel a long vibe and the Alert LED turns off. If dispatch was called and it is not needed, the Account Owner must call (833) 209-2160 and follow the operator's instructions to cancel the dispatch request.