I don't hear the professional monitoring service when I start a Red Alert Follow
A Red Alert is designed to be discreet, so you will not hear the professional monitoring service responding to you. When you start a Red Alert, we automatically and immediately notify our professional monitoring service in addition to your selected Contacts. Your device, and sometimes also your phone, collect and send audio files along with your location. The professional monitoring service agent will listen to the audio from your situation – this includes anything you say aloud and anything else said or happening around you. The agent will contact emergency personnel best able to help you, based on all the information in the alert. As long as the Red Alert is open, with the Alert LED red on your device, audio will continue to be collected, monitored, and shared with the emergency workers coming to help you.