How can I close an Alert? Follow

Active Yellow or Red Alerts can be closed by the Account Owner in the Moxee App, or by the Device User with a button press sequence on the Moxee device.

For Account Owners using the Moxee App

1. Open the Moxee App 
2. Open the alert.
   • Either Tap View on the alert message if one has appeared
   • or
     1. Tap the menu button in the top left corner
     2. Tap Alerts & Check-ins
     3. Tap the open Alert you want to close
3. In the map view, tap the Close Alert button in the bottom right.
4. Enter the 4-digit alert PIN that was selected during account setup.
5. The Device User will feel a long vibration, audio and location recording will stop, and the Alert LED will turn off.

For Device Users using the Moxee device

1. Press once then press and hold the alert button until you feel the long vibration.
2. Audio and location recording will stop and the Alert LED will turn off.