I was invited to be a Contact, what does that mean? Follow

An Account Owner has decided that you are someone they trust. Whether they want to notify you where their Device Users are with a Check-in, ask you to listen in and help with a Yellow Alert, or assist in an urgent Red Alert, you can provide your friend or family member with support.

In the text message and email invitation you received, there is a link. Follow that link to confirm your name and preferred contact information. This information will be used only to contact you during Check-ins and Alerts.

You can expect one text message and email for each Check-in, and one text message and email at the start and end of each Yellow or Red Alert. Texts will arrive from shortcodes 38127, 73704, or 37705, and emails from alerts@moxee.com. To make sure they aren't discarded as spam, we recommend adding alerts@moxee.com and 38127, 73704, or 37705 to your phone's contacts.

For more information about how our systems work for the Moxee and Emergency Connect device, browse this support site.